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http://arks.princeton.edu/ark:/88435/dsp01mg74qq17m| Title: | NCRC analysis of bank account complaints by ZIP code |
| Contributors: | Silver, Josh Pradhan, Archana |
| Keywords: | Banks and banking—United States United States—Race relations—Economic aspects |
| Issue Date: | 2013 |
| Publisher: | National Community Reinvestment Coalition |
| Place of Publication: | Washington, D.C. |
| Description: | The Consumer Financial Protection Bureau (CFPB) collects data from banks with assets of more than $10 billion regarding consumer complaints on several aspects of service. The CFPB publicly released the data this spring on its website and regularly updates the data. This analysis focuses on complaints concerning bank accounts. While complaint data by itself cannot definitively measure the consumer experience with bank accounts, policy makers should be concerned if complaints are disproportionately coming from traditionally underserved communities. Poor service could deter consumers from seeking banking relationships and/or could be indicative of a reluctance on the part of some banks to offer bank accounts to traditionally underserved communities. This analysis reveals that predominantly minority communities are more likely to submit complaints about poor service related to bank accounts than predominantly white communities. At the same time, upper income communities are more likely to submit complaints than lower income communities. |
| URI: | http://arks.princeton.edu/ark:/88435/dsp01mg74qq17m |
| Related resource: | https://ncrc.org/ncrc-analysis-of-bank-account-complaints-by-zip-code/ |
| Appears in Collections: | Monographic reports and papers (Publicly Accessible) |
Files in This Item:
| File | Description | Size | Format | |
|---|---|---|---|---|
| analysis-by-zip-03.pdf | 3.68 MB | Adobe PDF | View/Download |
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